Tessera Sanitaria

Lost Health Card: How to Request a Duplicate

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Lost Health Card: What to Do?

The health card, although often overlooked, has become an integral part of our daily lives.
Initially regarded as just a duplicate of the tax code, it is now essential for various tasks.
This includes obtaining the necessary receipts for tax deductions on medical expenses and proving age for purchases in automatic kiosks, such as cigarettes.

With its importance evident, a lost health card necessitates swift action to acquire a duplicate.

How to Request a Duplicate

If you misplace your health card, you can request a duplicate quickly through the Revenue Agency.
Options include submitting your request online or visiting a local office in person.

The Importance of the Health Card

Over time, the health card has effectively replaced the fiscal code card.
Equipped with a microchip since 2011, it serves multiple purposes, such as accessing public services while ensuring data security and privacy.
It is vital for retrieving medications, scheduling lab exams, and visiting specialists.

The health card is valid for six years and is recognized across EU countries.
Prior to expiration, the Revenue Agency sends out renewals to citizens’ addresses directly.

Requesting a Duplicate: Methods

There are several ways to request a duplicate health card: online via the Revenue Agency’s website, in-person at an agency office with a valid ID, through email or PEC, contacting the local health authority, or reaching out to the consulate if you’re abroad.

Online Service Procedure

The online service is user-friendly.
To request a duplicate, you’ll need your tax identification number, state the reason for the request (loss, theft, or damage), and supply some tax information for verification purposes.

Request via Email

To request a duplicate via email, attach a duly filled AA4/8 form and a valid ID.
For contact information regarding email or PEC, visit the Revenue Agency’s site and select your region for accurate contacts.

Where Will the Duplicate Be Sent?

Your duplicate will be mailed to the address registered with the Tax Agency upon verifying the information you submitted.

How Long Will It Take?

After submitting your request, it will be processed within 24 hours, typically taking around eight working days for the duplicate to arrive, barring any unforeseen issues.

Filing a Report: What to Do

If your card is lost or stolen, you should file a report with the police or carabinieri either in-person or online.
The process involves registering, selecting your region, and visiting the designated office to file your report.

For further guidance on this procedure, refer to our dedicated guide to learn how to report a theft or loss effectively.

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