Introducing SAP’s Integrated Collaborative Artificial Intelligence

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The Evolution of Artificial Intelligence

Artificial intelligence (AI) is experiencing rapid evolution that is already impacting various aspects of daily and business life.
As generative AI adoption significantly enhances efficiency, its true innovative power lies in its potential to profoundly transform how individuals and companies collaborate.

“AI is already widely used among medium-sized Italian companies for creating marketing and sales content (43%), detecting fraud (43%) demonstrating the importance these businesses place on security, interacting with customers or suppliers, and developing forecasting, budgeting, and investment planning strategies (42%).
It automates recruitment processes such as writing job descriptions, analyzing resumes, and communicating with candidates (42%) and monitors regulatory compliance (41%),” explained Carla Masperi, CEO of SAP Italy, during the SAP NOW event in Milan.

Joule: A New Collaborative AI Paradigm

A glaring example of this revolutionary approach is Joule, SAP’s generative AI copilot, which serves as an innovative tool to tackle complex challenges efficiently, emphasizing collaboration among AI agents.

Generative AI has already shown its ability to optimize individual performance, yet Joule’s objective transcends mere task automation.
Joule leverages collaborative AI agents that not only operate on individual processes but also balance communication and interaction across various business sectors, dismantling operational silos and facilitating the resolution of complex challenges.

For instance, in managing payment disputes, Joule’s agents can monitor accounts, send alerts, analyze financial data, and propose recommendations.
Each agent contributes to a seamless workflow, connecting various processes and enhancing overall productivity.
This integration signifies a new paradigm in how businesses can optimize workflows and solve problems.

A New Frontier in Automation

Every year, SAP invests about one-third of its revenue into innovation to develop and implement relevant, reliable, and responsible AI.

With Joule, SAP is elevating generative AI, not merely to automate specific tasks but to usher in a genuine industrial revolution.

This new automation phase emphasizes integration and collaboration among business processes rather than just individual efficiency.
Joule allows companies to harness the full potential of their data, enhancing cooperation across sectors and creating added value that goes beyond simple operational optimizations.

Success Stories: The Advantages of Joule

Several SAP customers have begun implementing Joule, achieving significant results.
For example, Chiesi Farmaceutici, a pharmaceutical company, has embarked on a digital transformation journey with SAP HANA, progressively integrating generative AI into its processes.
They currently utilize Joule to automate invoice reconciliations and employee expense management, improving operational efficiency and reducing processing times.

“The implementation was smooth; none of the employees even noticed the change and continued working without any downtime,” emphasized Umberto Stefani, global CIO of Chiesi Farmaceutici.

Another case is Gruppo Campari, which implemented SAP Cloud to optimize commercial and supply chain planning.
Through Joule integration, Campari improved product traceability and made faster, informed decisions, reducing costs and enhancing operational agility.

“Thanks to AI, Campari aims to harmonize commercial planning, supply chain, and human resources while improving traceability management,” explained Josè Silva, Group Head of IT at Gruppo Campari.

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