Tax Agency Refund with Incorrect Amount: What to Do?

What to Do in Case of Refund from the Revenue Agency with Wrong Amount?

Errors can also be made by the tax authorities, and although it does not happen often, the scenario of a refund with the wrong amount, higher or lower, can occur.
In this case, how should the taxpayer behave?

Naturally, if the received amount is lower than expected, one would tend to protest.
But what if the amount received is higher? How should the incident be reported to the Revenue Agency?

In case of an incorrect amount, either higher or lower than the expected sum, the taxpayer must take action and contact the Revenue Agency to regularize their situation.

Refund from the Revenue Agency with Wrong Amount: What to Do?

The Revenue Agency itself provides instructions to taxpayers on how to proceed if a refund with the wrong amount is credited.

When, following checks, a refund greater or lesser than requested by the taxpayer after the income tax return is found, the Agency sends a communication.

This communication alerts the taxpayer to the existence of a possible excess credit, as revealed by the automated liquidation operations of the tax returns.

In this case, the Revenue Agency communicates that the taxpayer was entitled to a higher amount than what was actually paid out, and the solutions in this case are two: confirm it as a credit in the income tax return for the following year (the rightful credit will then be used to pay taxes in the next return, or if not needed, it will be refunded the following year); request the refund for the current year.

If the taxpayer finds themselves in this situation, they can seek further information through one of the following channels: by calling the numbers 800.90.96.96 from a landline, or 0696668907 from a mobile phone (cost according to the user’s tariff plan) or 0039 0696668933 from abroad (cost borne by the caller); by visiting a local office.

It is important to note that refunds are credited to the taxpayer’s current account: therefore, it is essential to ensure that the correct IBAN information has been provided to the Revenue Agency.

Any changes regarding the IBAN must be communicated to the Revenue Agency: using the dedicated portal; using the appropriate form, to be attached to the PEC message from a strictly personal address.
The form can also be submitted to any Revenue office, along with a copy of the ID document.

What to Do if Refund Crediting Is “Not Completed”?

This is a situation that could occur: if the recipient of the refund does not match the account holder; if at the moment of liquidating the sums, the account is closed, the bank details were communicated incorrectly, or acquired erroneously.

In these cases, if it is not possible to credit the amount to the account, it is returned to the Treasury.
The Revenue Agency will attempt to issue the refund a second time, after ensuring that the necessary corrections have been made.

Expired Time for Collection

It may happen that the Revenue Agency issues the refund by a certified check to be cashed at any post office within 60 days of issue.
Alternatively, within the same time frame, the taxpayer can deposit it into their current account.

If not collected within the validity period (which is indicated on the check itself), the amount, if not cashed, is returned to the sender.
In this case, the Revenue Agency will issue the refund a second time.
If the amount is still not collected, the taxpayer must submit a specific request to claim what is due.